Returns

JEWELLERY IS PERSONAL, SO WE GET IT, YOU MIGHT NOT ALWAYS LOVE YOUR ORDER.

IF YOU ARE NOT COMPLETELY SATISFIED WITH THE ITEM(S) YOU HAVE ORDERED PLEASE RETURN THEM TO US UNWORN  WITHIN 28 DAYS OF RECEIPT AND WE WILL BE HAPPY TO GIVE YOU AN EXCHANGE OR  FULL REFUND FOR THE COST OF THE ITEM(S), MINUS ANY SHIPPING FEES.

WE CAN OFFER YOU AN EXCHANGE FOR AN ITEM OF THE SAME VALUE OR LESS, PROVIDED THAT YOU RETURN THEM TO US WITHIN 28 DAYS OF RECEIPT AND UN-USED.

ALL ITEMS MUST BE IN PERFECT CONDITION, IN THEIR ORIGINAL PACKAGING, UNWORN, UNWASHED AND COMPLETE WITH THEIR ORIGINAL LABELS STILL ATTACHED. PLEASE NOTE THE COMPANY WILL NOT ACCEPT RETURNS IF THE PRODUCT IS STAINED/CORRODED BY MAKE UP OR PERFUME, SCRATCHED OR DAMAGED IN ANY WAY. WE RESERVE THE RIGHT TO REFUSE A REFUND FOR ITEMS RETURNED THAT ARE NOT IN PERFECT CONDITION.

DUE TO HYGIENE REASONS, WORN EARRINGS ARE NON RETURNABLE AND NON REFUNDABLE. UNLESS FAULTY UPON ARRIVAL.

We offer a free exchange and returns service for our UK customers. Here’s how to process them:

UK:

Print off this form and fill out here. Remember to include your order number.

Make sure all items are in the parcel, including the form.

Fill in your free Royal Mail returns label here

Print out and take to the post office.

International:

For international returns please follow the below procedure. We are sorry to say we cannot offer free international exchanges. Please return your original items and reorder in the correct size.

Print off and fill out this form. Remember to include your order number.

Make sure all items are in the parcel, including the form.

Return to the below address:

CIVERSO
c/o Provenance & Green
Units 8 – 10, Brandon Business Centre
Putney Close
Brandon
Suffolk
IP27 0PA
United Kingdom

Book a secure trackable courier and retain proof of postage. We cannot be responsible for items lost in transit.

Any questions please e-mail us at [email protected] with your order number.

PLEASE NOTE:

CIVERSO TAKES NO RESPONSIBILITY FOR GOODS BEFORE THEY REACH US AND THEREFORE WE RECOMMEND SENDING ANY GOODS BACK TO US VIA A TRACKED SERVICE. INTERNATIONAL CUSTOMERS SHALL BEAR ALL RETURN SHIPPING COSTS AND EXPENSES, INCLUDING ANY DUTIES AND TAXES. THESE COSTS WILL NOT BE REFUNDED.

IF WE AGREE THAT THE PRODUCT WAS FAULTY, CIVERSO WILL OFFER A REFUND CREDITED TO THE CARD ACCOUNT USED IN THE ORIGINAL SALES TRANSACTION. PLEASE BE AWARE THAT IN CASE OF REFUND, THE SHIPPING COSTS WILL NOT BE REFUNDED, AND THAT SHIPMENT COSTS TO SEND BACK GOODS ARE THE RESPONSIBILITY OF THE CUSTOMER.

CIVERSO WILL CONTACT YOU WITHIN 48 HOURS OF RECEIVING YOUR RETURNS, EXCLUDING WEEKENDS, PUBLIC HOLIDAYS AND BANK HOLIDAYS. PLEASE NOTE CARD REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO COMPLETE, DEPENDING ON THEIR PROCESSING TIME. THIS CAN VARY GREATLY BETWEEN CARD ISSUERS, AND UNFORTUNATELY WE ARE UNABLE TO INFLUENCE THIS.